Policies & F.a.q


THE OLD POWDER HOUSE INN POLICIES


We've increased Cleaning Frequency and follow CDC guidelines with EPA products. We have inside and outside breakfast dining tables. To promote Social Distancing we do not provide housekeeping during your stay unless requested. If you need anything during your stay just let us know and we will be happy to help!

The first night of your stay plus taxes will be charged at time of booking to guarantee your reservation. If you need to cancel your reservation, *see Weather policy below, more than 7 days prior to your arrival date(14 days for all holidays) there is a $50 cancellation fee per room no matter what the reason is. If you cancel less than 7 days prior to your arrival date it will result in forfeiting the first night plus taxes guarantee payment.

Any remaining balance will be processed the day before your arrival.

If you check-out early, please understand that we must ask you to take responsibility for your entire reservation no matter what the reason is. Refunds or gift certificates are not available for early check-outs or no shows.

*Weather and Hurricane Policy- We cannot be responsible for delays, interruptions, cancellations, inn closings or inconveniences in your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 24 hours and an evacuation order (due to hurricane warning) is issued, you will be able to move your reservation to a new date at no charge to you.No refunds will be made. We highly suggest travel insurance: www.insuremytrip.com.

• We are an exclusively adult facility. ALL guests must be 19+ years old (including babies) and official IDs will be checked at arrival. All guest rooms sleep only 2 guests. Unless special arrangements/requirements are made prior to reservation and check-in. (We have one room available for small children and teens.) Thanks in advance.

• Registration/Parking times: 11:30am - 3:00pm. Rooms are not guaranteed available until 3:00 PM. We are happy to check you in early, if the room is available. There is no one on-site after registration times.

• If arriving after the above registration hours, please call 904.824.4149 to make after-hours lockbox check-in arrangements. Lockboxes are only issued upon availability and advanced notice.

• One parking space for a standard-sized vehicle per guest room is an included amenity in our backyard gravel lot. No Trucks wider than 79" and longer than a standard regular cab, no bumped out wheel hubs or no running boards can be accommodated. We have limited spots available for the wider vehicles. Please check with us to see if a spot is available before your arrival. If we cannot accommodate there is a parking garage blocks/5 minutes away for a one-time entrance fee of $20. There is no additional on-site parking.

• Old Powder House Traditional Breakfast is served table side each morning from 9:30am-10:30am. Substitutions cannot be made. We also have oatmeal upon request. With advance notice, we can accommodate Gluten Free and Vegetarian diets for breakfast. We cannot accommodate Egg Free, Dairy Free or Vegan diets.

• Check-out: 11:00 AM.

• No Smoking or Vaping inside the inn; however designated outdoor areas are available. Smoking inside the inn with result in a $250 fumigation charge.

• Possession of illegal substances or controlled substances without prescription are strictly prohibited. If we become aware of your possession, you will be asked to leave the premises without a refund.

• Guest are not permitted to have open flames or burn candles anywhere on our c. 1883 property. Shirts & shoes are required in all public areas of the inn.

• Guests accept responsibility for any damages they cause to the inn and guest rooms. Any stains on linens/towels that cannot be removed will result in a charge of up to $30 per item. Black makeup towels are provided.

• Loss or theft of a guest room key will result in a $350 rekeying charge.

• Old Powder House is not responsible for loss, damage, or theft of cash, jewelry, or other valuables left unattended in guest rooms.


• We are unable to accept pets anywhere on the property with the exception of qualified ADA Service Dogs. ADA Regulations do not include comfort or therapy dogs. This is a historic inn c. 1883 and not wheelchair accessible. (Some small pets may be OK – please inquire when calling for booking. We have one room that can accommodate. Only allowed with agreement of terms and notice.)


• A Group Service Charge of $10 per night per room will be added to Group Reservations of 3 or more rooms whether booking as a group or booking separately. This provides for the deserved extra attention, extra consumed amenities & staff gratuities.


• Check out the: [Old Powder House App] We encourage you to peruse the App prior to your arrival and make dinner reservations at a local restaurant as it is our Mobile Concierge Service with all of our recommendations. Their are QR codes and website links in all of our rooms and common areas.


• **On Thanksgiving Day and Christmas Day check-ins are not available. Lockboxes are not available on these Holidays either. On Thanksgiving Day and Christmas Day so that staff may enjoy time with their families, they will depart directly after serving breakfast. If you need any linens/towels, bottled water, etc. will be provided prior to their departure.**


• We cannot accept prepaid gift cards from AMEX, MasterCard or Visa.


• We cannot accommodate whole inn/house bookings.


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ARRIVAL TIMES
CHECK-IN: 3:00PM
If arriving before check-in time, please call to make arrangements, or see staff in main kitchen for information if we are open.

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SCHEDULED DEPOSIT
1 week before arrival, 100% of the reservation balance will be collected. If a reservation is booked "last-minute" (within the scheduled time frame), the initial deposit will be collected in addition to the scheduled amount. Applies to: all reservations.

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CHILDREN & PETS
Children are not allowed. Pets are only permitted with arrangements.
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CREDIT CARD SECURITY
Your credit card information is stored and processed securely.